RRHMA Terms & Conditions

The goal of Railroad Heritage of Midwest America (RRHMA) is to provide a safe experience for all guest. If you will be using a mobility device during your visit we strongly recommend you travel with a person physically fit to assist with your needs. RRHMA-Silvis is a historic facility and can be challenging for those with limited mobility. Many areas of the facility do not provide easy access for wheelchairs and scooters. However due to various conditions and age of the facility; ageing floor, bumps and dips in floor, close clearances, step ramps, rough terrane, steep stairs, narrow doorways, passengers using mobility devices may experience difficulty. RRHMA volunteer staff will make every effort to assist but are not allowed to individually physically lift more than 50 pounds. Many areas do not provide wheelchair access. The decision to allow any guest to visit will be made by RRHMA staff on the basis of the safety and welfare of all involved and is final. If guest are unable to attend because of circumstances outlined above there will be no refund or credit for missed events. While RRHMA recognizes your disappointment the safety of both guest and staff takes precedence.  

RRHMA-Silvis has the right to cancel the trip without any detail or advance notice. If the trips are cancelled tickets purchased for said trip will be refunded in their entirety, minus any online fees occurred. RRHMA-Silvis is not responsible for equipment substitution and assumes no liability for inconvenience caused by delays. Trains will run rain or shine. All times are subject to that day’s train status and are not controlled by the RRHMA-Silvis. Amtrak/Air Fare rates are only estimates & are subject to the discretion of their provider.

USA RRHMA-Silvis EXCURSION TRAINS:

  • Smoking is allowed only in vestibules.
  • When applicable, Light food and beverage service will be available (complimentary in First & Premium Classes).
  • When applicable, Boxed lunch availability is limited so order early. Lunches will be sold on a first come first served basis prior to the day of the excursion and not available for purchase the day of the excursion. Light commissary food may be available for purchase. If you have a dietary restriction notify us ahead of time so we may accommodate you, Contact us.
  • We welcome disabled or handicapped passengers. However, because these are older cars, there are no special handicapped facilities available. Historic and antiquated rail passenger equipment, like that used on our excursions, are exempt from ADA regulations under U.S.. Code: Title 42: Section 12184. The passenger cars and station facilities used on our excursions were constructed before disability accessibility laws were adopted. Platforms, boarding areas, stairs, step-stools, seating, and especially doorways, passageways, aisles, and on board restrooms may not accommodate all passengers. We will make all reasonable efforts to accommodate special needs passengers who desire to ride one of our trips .Please consider the suitability of these trips carefully and Contact us for additional information. If you have special physical needs, please give us advance notice.
  • When applicable, Reserved seating is assigned in a random order, you may request a certain seat by emailing us, we do our best to fulfill request, but DO NOT guarantee that the request will be fulfilled.

CANCELLATION POLICY(ALL TRAINS/TRIPS):

Tickets are non-refundable – this includes but limited to: travel disruption, illness, family emergencies, etc. It is at the discretion of the passenger to purchase travel insurance from a private broker. Notified at least 30 days prior to departure date, 50% refund of full payment will be returned. Notified 0-30 days prior to departure date, no refund will be returned. Online purchasing fees are non-refundable. Hotel rooms are non-refundable, no exceptions. If you purchased a ticket with a hotel room you will be refunded 50% of an equal ticket without a hotel. Overseas trips are non-refundable 90 days prior to departure date.

Special offers/discounts are only valid from 12:00 am(midnight) to 12:00 am(midnight) of dates stated in offer/discount, offers/discounts may not be back dated or forward dated. Exchanges are not allowed on all events, and are not available from one event to another. Exchanges must be approved 60 days prior to event.

There is a $15.00 service fee due at the time of exchanging of tickets to another date and/or time.

Once tickets have been purchased, you have accepted all the terms & conditions listed above.

Membership/donation entries

All submissions are final, no refunds or exchanges. This includes accidental and duplicate entries on the part of the submitting party.